Problems displaying chat rooms on phpbb 3.2.0


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pboulanger
 
Posts: 3
Joined: Thu Apr 06, 2017 9:19 am
 Fri Apr 07, 2017 1:49 pm • via Web
Hello everyone,

Excuse my English, I am French and am not bi-lingual

We are an association of people with a rare disease: Myasthenia gravis.

We have an information website https://www.myasthenie.fr and a forum for discussion and exchange https://www.myasthenie.com
It is on our forum that we encounter a problem with extension TCHAT.

Description of the problem

We use the latest version of TCHAT 1.1.3 on our forum phpbb 3.2.0-fr https://www.myasthenie.com
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We do not see rooms other than general room (See below screenshots, please click on images to enlarge)

We are trying to create a private room for administrators (Equipe technique in french).
The access is validated by belonging to AD HOC groups.
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The creation seem OK on the control panel but does not appear in the TCHAT window
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Here is the general configuration of the extension
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Technical information

Our url's forum is https://www.myasthenie.com

The phpbb version is : 3.2.0-fr
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Our Server Settings :
The PHP version is : 5.6.26
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=============EDIT 7/04/2017 18:33 ===========
By entering the pseudo individually it works
On the other hand when I leave only the groups it is not operational
============= END =========================


We can provide a test account if necessary Please, ask us by a private message or an E-mail at : association.amis@myasthenie.com

Thanks in advance for the helping hand.

Have a nice day,

Pierre BOULANGER
President of the Association and web-master
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IvanPF
Administrator
 
Posts: 2010
Joined: Fri Jun 17, 2011 12:15 am
Location: España (Spain)
 Sat Apr 08, 2017 11:11 am • via Web
Hi,

For the rooms, the chat use the "default group" of the users.
Is it possible for users, even though they are in the Administrators group, to have set another default group?
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pboulanger
 
Posts: 3
Joined: Thu Apr 06, 2017 9:19 am
 Sat Apr 08, 2017 3:15 pm • via Web
Error during writing the next message
Last edited by pboulanger on Sat Apr 08, 2017 3:28 pm, edited 1 time in total.
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pboulanger
 
Posts: 3
Joined: Thu Apr 06, 2017 9:19 am
 Sat Apr 08, 2017 3:27 pm • via Web
Hi Ivan,
Thank you for your answer ...

Indeed administrators and moderators belong to other groups.
In our organization, the administrative function of the site is not the main occupation of the members of the team.

They are all part of the technical team, but some of them are also part of the board, which in this case becomes their main group.

To solve my problem then all must be in the same group by default if I understood everything correctly. It's correct

Good evening

Sincerely,
Pierre

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