cBB Chat v1.2.0 disconnect problem


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Fab20620
 
Mensajes: 2
Registrado: Mié May 22, 2019 9:39 pm
 Vie Sep 06, 2019 8:39 am • a través de Web
Hi,
users report that they are disconnect after a given amount of time, even if they are chatting.

Can you help me to find how i can solve this problem ?
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IvanPF
Administrador
 
Mensajes: 2011
Registrado: Vie Jun 17, 2011 12:15 am
Ubicación: España (Spain)
 Vie Sep 06, 2019 5:41 pm • a través de Web
Hi,

I need to know if the time it takes to be disconnected matches any value you have in the chat settings. If not, I need to know how much time elapses until they are disconnected, in order to look for the cause.
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Fab20620
 
Mensajes: 2
Registrado: Mié May 22, 2019 9:39 pm
 Vie Sep 06, 2019 9:00 pm • a través de Web
In the chat settings i have : Disconnection time : 0 and available status time : 5

Disconnect time varies but you can be disconnected even if you're active on the chat.
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Ozomatli
 
Mensajes: 15
Registrado: Sab Oct 19, 2013 12:59 am
 Sab Sep 14, 2019 7:45 pm • a través de Web
@Fab20620 I don't experience this problem but I have my DT set to 30 minutes, have you tried giving a disconnection time? I know some people prefer zero but this is why the "away" time out is useful too.
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Tanuki44
 
Mensajes: 2
Registrado: Sab Sep 28, 2019 10:46 am
 Sab Oct 05, 2019 11:27 am • a través de Web
Bonjour,
Souvent la déconnexion du tchat se produit après une modification d'un message. DT est réglé sur 60.

Hi,
Often the chat disconnecting occurs after editing a message. DT set to 60.

¿Quién está conectado?

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